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Returns & refunds

You don’t want a returned dildo. Neither do we.

Our products are for very personal use, so please choose carefully.

No. We can’t offer a refund if you change your mind or made a mistake.

Yes. A refund, exchange or credit note is always offered if goods are faulty, were wrongly described, are not what you ordered, or don’t perform as advertised.

To return an item, call 03 9416 4800 or email [email protected]

Know your rights

Mannhaus obeys the fair-trading laws of Victoria. For more information, go to

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By creating an account with our shop, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.


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